FlyerTalk Forums - View Single Post - Baggage screw up - human or computer?
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Old Jan 3, 2018 | 4:37 am
  #6  
Sam Lewis
5 Years on Site
 
Join Date: Jul 2016
Posts: 157
Had similar situation mysedlf on my outbound AMS-LHR-HKG-BKK flights
AMS to LHR was delayed and the bags misconnected so they seemed to be sent onto BKK on a later direct flight- to then chase us round thailand for 48 hours lol

The thing that got me is that BA KNEW the bags had missed the flight before we even arrived in HKG- never mind BKK, Surely it wouldnt have been that difficult to contact us and tell us- save waiting at baggage carousel ages then having to enquire at lost luggage. They had our BAEC tags on bags and up to date mobile numbers and email addy
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