Originally Posted by
jaysona
Has anyone been having issues connecting to the ground using GoGo on the narrow body aircraft?
For the past week or so, I have noticed a regular issue with the authentication portion of the connection process - to the point where using GoGo on Rapidair flights was pretty much pointless, since there is only about 35 or so minutes flight time where Internet access is useful.
The symptoms are pretty much the same for all flights. The Air Canada logo show up, then the various pass options are presented, but as soon as I try to sign in and redeem my pass, the process just hangs while trying to communicate with airborne.gogoinflight.com/
Initial connection to the in-aircraft wifi access point:
Air Canada pricing and GoGo pass redemption page:
GoGo ATG authentication always fails:
Yes, and I've got an open ticket with a contact there for it that you've reminded me to follow up on.
The issue is buy.gogoinflight.com, which is where you are being redirected when you click on login, or one of the packages. It resolves, but the server isn't responsive. It seems like their settings aren't properly allowing the traffic through much of the time.