Originally Posted by SpeedRicer

^^^

Thanks for the suggestion -- it worked perfectly!

I'm Platinum Honors as well and could never access chat either (and I concur on why there isn't at least a website Secure Message option like Citi/Chase). Tried the Facebook option and I got a response within 24 hours, including a phone call from a BofA "social media specialist." Definitely the way to go in the future!