Originally Posted by MSPeconomist

I generally like the Reserve card, but where I see a big difference versus the regular AmEx Plat charge card is customer service. Most calls from Reserve cardholders are now sent to overseas call centers and I've been having horrible experiences with them. For instance, they claim (including "supervisors") to be unable to see the difference between a pending charge and an actual charge that has posted.

OP and others here should remember that there's still a FO level with half the MQD requirement as GM. FOs get some benefits, such as special lines at some airports and rollover.