FlyerTalk Forums - View Single Post - FAQ : Why can't I check in online? OLCI and boarding pass difficulties
Thread: FAQ : Why can't I check in online? OLCI and boarding pass difficulties
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Old Jan 2, 2018 | 10:26 am
  #43  
corporate-wage-slave
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Originally Posted by prof
I'm trying to help my parents check in for LAX-LHR tomorrow and we're stuck in a loop on BA.com where it says "passport information required" and then when we go to add the "missing" info it says everything is complete and offers a tab to check in and then goes back to saying "passport information required" all over again. Any clue as to how to deal with this? This is the return of a round-trip.
Have you tried changing and reversing the change as per Point 2 above? You could also try the App version, or alternatively on the Manage My Booking tab on the top of BA.com, try direct entry of the PNR and surname rather than the link from the BAEC pages.
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