Originally Posted by bikenski
Rented in SJC a few weeks ago and the car was in the stall, with the trunk open like always. I loaded my bags in the trunk, closed the lid, then got in the car to drive off. Only problem was that there were no keys in the ignition and no rental agreement on the mirror! Thankfully there was a trunk release button that worked without keys, but I had a brief panic attack when I first realized what had happened. A trip to the Gold counter produced the contract and keys within a few minutes.
This happened to me in SAN last summer. The only difference was that the contract was hanging from the rearview mirror. I went to the counter and told them the keys were missing. They accused me of misplacing them! Apparently being a PC member didn't really mean much to them. They treated me like a first-time renter with the mental capacity of a third grader. I was told to wait until they helped everyone else and then they would try to locate the keys. According to them, I would be liable if the keys weren't ever found because the contract had already been printed for that specific car. None of this made sense to me so I made some calls while waiting. The phone rang at the counter where I was waiting and the Hertz rep was told to get me another car immediately and to sort out the missing keys after I was gone. They wasted almost an hour of my time for something that was clearly their problem.
