Originally Posted by
Tilly71
Has anyone had experience of Rangali booking management not being able to view updated Hilton status? I sent off an email and received a reply today advising me they cannot see my updated Diamond status (3 x weeks ago updated). I enclosed our reservation numbers with the email so I assumed they had access to clients accounts which my account definitely shows I'm Diamond?
No experience of this personally but all you have to do is;
* tell the resort to call HH USA before you arrive
* have a screenshot of your account page ready (showing the status and date)
* be prepared to get them on the phone while you're at reception
* Since you're Diamond you can get the Diamond Desk to call or email them prior to your arrival to confirm your tier.
Oh, and you should try out Mandhoo as well. The small portions are similar in price to Rangali Bar (and The Quiet Zone which has the same menu as Rangali Bar). Open every day except Mondays for both lunch and dinner.