Originally Posted by
Kacee
I don't know the formal policy, but the experience of FT members suggests this is not the case. Typically you have to piss an agent off to get a note in your record. That's why the strong recommendation here is to HUACA as soon as you run into resistance rather than arguing with the agent. My personal experience very strongly supports this approach.
That sounds about right. I'm probably confusing UA with banks. But I've been read back notes once or twice when trying to bend the rules though (for example, trying to switch a UA flight with an NZ one). And often (geez, how high maintenance am I?) after a complicated ticketing/change they will say "no more changes," which is presumably documented. It's unclear to me whether these requests rise to the level of arguing though!
Btw my magic number for HUCA is 3. The third time really is the charm and if the 4th+ works, I'll never know!