In fairness to the person posting, other than the cabanas, it didn't read as a complaint to me. More a series of observations. I think it's pretty much accepted that you won't get an upgrade at most resort hotels at this time of year, but it does seem that other aspects of the level of service expected from this property were poor. I do agree that the cabana thing is quite annoying, but I also find them over-priced anyway. However, if they're selling out the hotel obviously knows its market well.
I do love the GW, but I'd say it's WA based on location only. I wouldn't rate it as WA based on accommodation or service. Definitely a hotel I love going back to, but I don't quite agree with the brand position.