According to reports of the incident Majumdar was told at check-in that he would have to remove the dry-cell battery from his power wheelchair and transfer to a manual wheelchair at the gate. After he did this, he was also informed that he would have to disconnect all of the wires that ran to the battery case. Being leery about his ability to properly reconnect the wires, and concerned about possible damage to his wheelchair, he refused. And then Air India refused to accept him as a passenger.