Originally Posted by ben1991

A family member just had a claim rejected for the following reason:

"Thank you for requesting Avios and Tier Points for flights on 11 and 12 November 2017.

I appreciate you flew with Finnair, but I am afraid the above charter flights were not part of their regular scheduled service, so I’m sorry to disappoint you, but on this occasion I am unable to credit your account.

If you have any other queries, please contact your Executive Club Service Centre."

The flights were clearly part of Finnair's usual schedule (it was actually the TP run to Malaga mentioned in the TP thread) and the flights had AY flight numbers. This is particularly disappointing as the flights were taken to get to gold!

What would the suggested course of action be here as, when booked, Finnair advised that these flights would be eligible for tier points?

Will initially respond with the following points:
- 1 of the 4 flights has already credited, so if they're going to apply the rationale in their email, why have they partially credited;
- The ticket was booked on an AY flight number and taken on AY metal;
- There is no mention on the BA website that tier points are contingent upon the flight being part of an operators "regular schedule";
- If the routing wasn't part of AY's regular schedule, why has that routing been bookable for at least the past year, and remains bookable for at least the next year?