FlyerTalk Forums - View Single Post - LHR wheelchair assistance shambles (again)
Old Dec 28, 2017, 10:41 am
  #30  
corporate-wage-slave
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Originally Posted by richardwft
So the airport provides a service, how does an airport recover the cost of this service?
HAL pay for it from their assorted income streams. One big component of that is the Passenger Service Fee that HAL levies on all tickets departing LHR. See section 2 below.

https://www.heathrow.com/file_source...5April2014.pdf

HAL make a lot of money from the shops, which are in many cases on a revenue share scheme, I think that's about half HAL's income now.
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