Originally Posted by
irmster
the 491 you mean. So of the 6 wheelchairs - zero showed up. Ultimately this may be the fault of the operator - same as the fact that the dire food may also have been the fault of the operator. However, my arrangements were all though BA. Therefore BA is responsible in my view.
Sorry the 491, the catering standard is the responsibility of BAs as they can change caterers if they are not happy, the wheelchair service is provided by one company for the whole airport and is the responsibility on the airport operator HAL.