Originally Posted by
Can I help you
You obviously don’t know me as I would love to blame BA if I felt that it was their fault.
I wouldn’t be here answering your questions if I didn’t care.
I am sorry that your mother wasn’t given the service that she needed and I am just explaining the process and where your complaint should be directed.
OK fair enough. Sorry if I was a bit harsh - but that 'tell me what BA did wrong' post made me quite angry. As I said before, regardless of who is responsible for the service, my only interaction in booking it was through BA - and the service was not provided.