Originally Posted by irmster

I was in 1D and my mother in 1C - when the guy came up the steps, the only conversation that happened was that the person meeting the flight said there were not enough coaches to have a club only one and to only let 45 people down for the first one, With that he went back down the stairs again. There was no conversation about anything else - I am 100% sure of this as I was right there. It was not just my mother who had booked assistance as others were waiting when we tried to call from the non answering phone in the terminal building.