Originally Posted by
scillyisles
I suspect I fly AA much more than you do and have yet to encounter a surly crew perhaps you have been unlucky.
Wow, this point really stands out for me. I flew 77 sectors with AA in 2017. They have some great crew but have their fair share of surly ones too as do most/all airlines* including BA (stated for the avoidance of doubt having removed my imaginary 'spectacles'
).
*With the possible exception for me of Middle Eastern and Far Eastern airlines. I have not yet encountered a single crew member with a surly attitude towards customers on MH, QR or CX.