Originally Posted by
stevehh
I don't see why there was any argument at all.
On the AA website it clearly states that for Executive Platinum / One World Emerald "checked bag fee is waived" for 3 bags.
And of course for BA the Gold benefit is "one extra bag in any class" which in the case of J means 3 bags without fee.
Odd that the DFW check-in guy was so adamant about this.
I agree completely - I was baffled by the whole thing.
I showed him the OneWorld website where it states that. I showed him the AA website where it states the same thing - his answer "you could be showing me anything. My system says I must charge you."
I explained that I had completed this and many other flights with exactly this number of bags at this weight many times this year - his response "well all those other people probably weren't doing their job. I am and you have to pay."
If I hadn't allowed extra time for shenanigans such as this I probably would have lost my temper. However when travelling with 20lbs of cheese in a carry on bag it is wise to arrive way early.