In contrast on EVA last month. I was shown my seat by a FA and introduced to another FA by name, she welcomed me and asked if I wanted a mattress pad, which she installed right then
I was brought PJ's, amenity kit and headphones

Literally brought everything to me, I didn't need to ask for anything, and installed the things that most passengers would fumble with

They only provided one pillow, but it was a memory foam type (I THINK), I slept well either way either way
I was ALWAYS greeted by name
Service was impeccable (I agree this could be one time) but the trip home was much the same