sure, it’s possible to call . In the days of old (US), before Dougie’s DUI, this was possible and I’d consider even likely (first-hand experience). In this case, I suspect that history is not on your side here. With less power in the hands of the agents and the introduction of buy-ups, my guess would be no. I’d be more inclined to email the facts and hope for the best but you likely won’t get your answer before EoY, I’d think. It certainly, I believe, can’t hurt to try.