I am not sure if this should qualify for the guarantee but I had a property say they would give me the 500 points during my stay but then after a month my stay never posted, hence I did not get the points. After calling the Platinum desk, who called the property to have them send them the invoice, they posted the stay with the points. Given I had to go through extra hoops after my stay to get my points and nights (this was an award stay), should I qualify for the guarantee or some compensation?? If I didn't call, I would have gotten nothing. If I have to argue directly with the hotel, I expect a hard rebuttal in line with how they were when I was there.