Originally Posted by
tom tulpe
Do you want to thank the crew? in that case, what 710 77345 said.
Oh, I thought he was wanting to report the staff members who gave him the false information denying his claim to BA management - management would no doubt want to thank the staff member for following the company culture at the same time as trying to save BA money
Seriously, follow the CEDR / MCOL steps at this point - good luck ^