Originally Posted by
seacarl
In fairness, there were too many pillows and no place to store them.
Only cause the 8 across ........ is HORRIBLE, you don't have room to store your Phone!!!!
Originally Posted by
seacarl
I have not had any problem getting a gel pillow but I ask for them right at the start of the flight. I've also not had any problem getting the mattress pad, but not sure it is worth the bother
I ask during boarding as well, but has been hit or miss lately. Although my last 6 flights have NOT been United and I am much happier
Originally Posted by
seacarl
I think it is ridiculous that a year in they are using cardboard for the sundaes. How hard can it have been to have found some kind of non-descript china replacement? Or to use the old sundae dishes. I suspect that there is something about storage involved. I do wish that the salads were a little bigger and that they went back to offering choices of breads.
Yeah, sad doesn't even really explain how bad this reeks of ineptitude
Originally Posted by
seacarl
As to the pace of aircraft conversions, having recently flown C in a 3-class 772 after 3 flights in a 77W, I do have to agree that I wish they'd convert the aircraft faster. C in the 3-class 772 is pretty horrible in comparison. My understanding, however, was that UA wanted to gain some practical experience with the seats to see if anything needed to be tweaked either for maintenance or customer feedback before doing the fleet upgrades. For all I know there could be some kind of accounting issue as well (if previous seats aren't amortized.) What I find perplexing, however, is that they haven't been aggressive about putting the new seat into new deliveries of the 788 and 789, and have continued taking deliveries with the old seat.
It has been widely reported that the manufacturer of the seats had a hard time delivering, that is the cause of the delay, not some scheme to make it seem like UA was evaluating a thing.
8 across is horrible, I will fly ANYTHING to avoid that horrible plane, unless I have to buy full fare and GPU to F, however with my schedule, I try and find the lowest flight which means that rarely happens.
Taking 789 deliveries witht he old seat is the only part I get as contract changes get horribly expensive
Originally Posted by
seacarl
As to the pace of lounges, I think UA quickly realized with the experience in Chicago that the planned lounge sizes were not large enough and went back to redesign the other lounges to increase capacity so that there would not be overcrowding issues on day 1. If that is the reason for slow pace, I agree with that decision.
13 MONTHS - nope, not buying it
I would suggest they knew within 6 weeks they were screwed in Chicago, in 3 months they should have had a FIRM plan. They seemed to take more than double that time.