Originally Posted by
teemuflyer
Just to clarify, you called the EXP Desk when you say AA customer service? I need this resolved before end of year, as the HEL-LHR segment in J will give both my wife and I the additional 275 EQD for EXP requalification!
Not speaking for OP but I think you need to call and ask for Advantage Customer Service. I've had them quickly sort out issues with paid J upgraded to F on CX before in a matter of minutes. Just explain the urgency and insist the matter be handled over the phone as your qualification depends on it. May want to ask for a supervisor up front but Adv CS can manually post flights.