Originally Posted by
fleur_de_lys
Update: I finally called advantage customer service. Agent told me that they were having problems with Finnair- "rules kept changing". It looks like 2000 series and "charter" flights ineligible, however mine was a 1000 series flight. Per agent, not sure why it didn't post, but according to today's rules, the flight should be eligible, so agent resubmitted with a change of date and the miles appeared immediately in my account.
Just to clarify, you called the EXP Desk when you say AA customer service? I need this resolved before end of year, as the HEL-LHR segment in J will give both my wife and I the additional 275 EQD for EXP requalification!