Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: IB+ Gold, TK E+, Hyatt Globalist, Marriott LTP, IHG Diamond
Posts: 14,170
I guess we'd better cancel Christmas so that Iberia has a full set of IT and customer service agents in the office. I'm not sure the point of some prejudiced comments calling agents incompetent based on their accents.
I know that Iberia has its issues, but that's nothing new. And it most definitely is not unique to Iberia.