Originally Posted by
aerobod
Simon has nothing to do with the current offering, the day he started was about the same day this thread started.
Considering he has been in the job for about 4 weeks, I would give him a bit of time to make changes. The logistics of lining up relevant suppliers, menus, delivery changes, crew training, etc is a bit more time consuming than nipping down to Safeway for a roast chicken and a loaf of bread
Change will be coming.......
When does senior management apologize to Plus passengers (like me, who actually pay in advance for Flex Plus) for the shambles of the program that has come and gone? They should. It was a mess and showed zero ability to run this component of an airlines.
WestJet lost vs. earned points from their hoped for business audience with this mess.
Suggest they go through the last quarter paid Plus lists and send out an e-mail saying they blew it and they will try harder. They send enough e-mails with "free dollars" good for 12 hours so they must be able to whip up a few thousand apologies.