Originally Posted by
veganism
second card of the year, got the miles quickly on the 2nd statement. called yesterday to cancel. they had me talk to three operators. the third asked me if i opened the card "just for the miles.' i said no. she then closed the card and i asked if the annual fee would be refunded. she said the fee "pays for the miles." never heard this before. anyone else getting that?
next time go online and send a SM to close the card so you don't have to deal with CSRs.