FlyerTalk Forums - View Single Post - Pax accuses UA of giving her F seat to US Rep
Old Dec 24, 2017, 8:56 am
  #19  
PushingTin
 
Join Date: Nov 2013
Location: CO
Programs: UA OG-1K, Marriott Plat, Hertz PC
Posts: 1,360
The APP is pretty tricky on alternatives. And to make matters worse, you can 'cancel' or change your flight and the app will still show your original boarding pass. I really think United needs to do something in the APP to make it clearer when you are giving up your old seat and when you have the new one. I don't change many flights, but I go through the call center to get it done now.

The worst thing I say in the report is she spent 140,000 miles for a F seat from DC to Houston? Ouch.

A 50 min delay is pretty much ontime in UA world.
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