FlyerTalk Forums - View Single Post - Missed flight due to immigrations backup during connection - any recourse?
Old Dec 23, 2017 | 11:41 am
  #9  
RolfD
 
Join Date: Nov 2016
Location: Berlin, TXL
Programs: OW Emerald, *A gold, Skyteam elite plus, Hilton gold, SPG gold
Posts: 339
Originally Posted by Dave-H
Hello -

A friend of mine missed a connecting flight because immigrations lines were huge at FRA. All of the flights were on time. Is there any recourse? Usually in situations like that I am able to get the airline to make new flight arrangements without any fees, but the hotel/expenses I'm stuck with. But, maybe there are some EU policies?

Never hurts to ask!
- dave
you chose the flight connections so don't blame the airline. it was your responsibility to account for delays (you should always schedule a time frame of 3 hours minimum for an international connection )
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