Originally Posted by
clarkef
I too must echo the sentiment that the notion that if the FDC didn't mention the upgrade was free then you shouldn't assume it was free. That is completely inapposite to the tenor of elite participation in loyalty programs. My experience has always been that if an upgrade is not complimentary, the FDC tells you the new price. Incidentally, the Westin St. Francis is an otherwise excellent hotel with a great staff. I'm surprised that they are acting this way. Assuming the OPs version is accurate, I have to believe that's it's just one sketchy FDC.
Totally disagree. I have been upgraded a thousand times - including to several multi room "Presidential Suites" - and never once have I had to ask the FDC if there was a fee.
As posted elsewhere, I was once charged a fee. I resolved that in a hurry.
Cheers,