FlyerTalk Forums - View Single Post - Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Old Dec 22, 2017 | 3:12 am
  #2879  
offtothehills
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Apr 2008
Location: Highlands, Scotland
Programs: EK,BA,QR
Posts: 548
So, we are going to YVR from INV, via LHR, flights have been booked for a couple of weeks now and according to You First, have all been ticketed. However, the problem (if you can call it that) is that on MMB and for the domestic legs of the flight, is that when I go to seat choice, it states that I can't choose a seat until check in. You First have sent me this email in response to my queries:

" I have looked at your booking through BACOM and can see that the system is suggesting "seat choice at check in", I have spoken to the Web Support team for guidance they cannot see any reason for this response but have reported it as a fault.
May I respectfully suggest that you call the You First team where we can access the seat plan select your choice of seat and take payment. I cannot suggest any other solution to this seating issue at this time.

Please feel free to let us know if we can help you with anything else.
May I respectfully suggest that you call the You First team where we can access the seat plan select your choice of seat and take payment. I cannot suggest any other solution to this seating issue at this time. "


Surely we should be able to choose seats online and without this hassle? I have had this situation before when my flight wasn't ticketed for some reason, until later on. I would have thought IT support could easily fix the "glitch" (computer says no )
Sometimes I feel that we are going back instead of forwards.

Actually, I have just tried to print our etickets via MMB, however, it states that there is no eticket for this method of payment. It was an award booking, however, as far as I remember, I did have etickets for previous award bookings. Is this correct info on MMB.

Last edited by offtothehills; Dec 22, 2017 at 3:26 am
offtothehills is offline