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Thread: Lied to by Delta agent during voluntary bump - 12hr layover instead of 2hr
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Old Dec 22, 2017 | 1:30 am
  #43  
satellite779
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Originally Posted by GatorBlues
The OP has confirmed this went down exactly as I suspected -- exactly like it has in every bump situation I've encountered in 25+ years of flying. The agent made promises, the OP accepted, the door closed, and THEN the agent presented the new itinerary documents. There's no excuse for the agent giving incorrect information. None.
I was actually not presented the new itinerary. After the gate closed, I was given SEA-CDG boarding pass and the old itinerary presented as if it was the new one. I found out about the new itinerary (12hr layover) only once in CDG.

Getting things escalated via Delta email support is not getting me anywhere. They are saying travel voucher is for all incidentals resulting from the bump, including arbitrary itinerary changes, which doesn't make sense. If that was true, they could have put me on a flight with a 72hr layover without disclosing this to me and I couldn't complain.

I'll try calling customer support number LoganFlyer provided and/or emailing Delta CEO/Director of customer service as DCBob suggested.
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