Originally Posted by
CarmenOM
I can’t imagine getting a seat assignment 24 hours in advance and not looking at it on a seat map, just to see if there might be something a tiny bit better. That would have given the OP time to negotiate with DL and even make a case for an upgrade to BE. I think most frequent flyers would also check the new itinerary in their account, given 24 hours until the new flights. Then the different connection would be apparent.
The OP has confirmed this went down exactly as I suspected -- exactly like it has in every bump situation I've encountered in 25+ years of flying. The agent made promises, the OP accepted, the door closed, and THEN the agent presented the new itinerary documents. There's no excuse for the agent giving incorrect information. None.
The boarding door was closed. The deal promised was not provided. Maybe the OP could have fixed the agent's errors (or dishonesty) on the seat assignments if he had caught them sooner, but maybe C+ was full. Believe it or not, most flyers don't religiously check every seat detail the way regular flyertalkers do.
Moreover, there was no way for the OP to avoid the problem with the itinerary given that the promised connection wasn't operated on the substitute travel day. Again, by the time he was handed documents showing the new schedule, the boarding door was closed on his original flight. It's too late to get it fixed.
Again, I don't understand why is it so hard for some on this board to admit that something was Delta's fault. This situation is an example of terrible customer service. It may be more rare at Delta than at other airlines, as many of you claim, but that's no consolation for the OP.