Originally Posted by
premier_flyer
Lesson learned - reward tickets are not guaranteed - even for Silver MPC members who waitlisted 6 months prior to departure.
I'm not sure this assertion ever applies to any FFP.
Just a quick run-down of redemption theory - seat availability is always
Flexible revenue tickets > restricted revenue tickets > redemption tickets > industry discount/staff tickets
Only if CX (or any other airline) isn't confident of selling tickets for revenue would redemption seats occur
CX algorithms do release a number of seats right at the start of the redemption window, which are very attractive. However they will not do so for seriously in-demand flights - such as CX580, CX251 or KA212 right at the start of a public holiday.
Originally Posted by
premier_flyer
I think airlines can do a better job of avoiding these scenarios for passengers. Of course revenue is priority but the customer experience sets airlines apart.
I heard they provide a great redemption experience on iredeem for iPads.