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Thread: Citi Forward accounts being converted to Citi Preferred MasterCard on January 3, 2018
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Old Dec 20, 2017, 6:32 pm
  #35  
MaxVO
 
Join Date: Feb 2012
Posts: 4,478
Originally Posted by yugi
Calling Citi second time to convert to Dividend or Double Cash, and they say that they can't convert to anything, except of TY Preferred. The only solution is to cancel, I think. They told me that the clock will not reset, but I don't believe them.
Product conversion at Citi takes 2 months. You only have time to cancel without resetting the clock (provided the conversion to TY-Pref has still not started). I would also not believe any assurance coming from a Citi rep.
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