Originally Posted by tracon
The people who fly 2-3 times per yr are not the bread and butter. The 25% of passengers who provide 75% of the revenue are the bread and butter. The masses are just there to provide the frequency for the business traveller.
Yes, its known as the the Pareto Principle (after economist and avid gardener Vilfredo Pareto)! The larger the sample, the closer the ratio approach 80/20 (of course maybe this belongs in the MBA thread). The Pareto manager only cares about the 20%.
Its truly an interesting phenomena that repeats itself in nature as well as in business.
1D