Originally Posted by
nearyjd
Good info to have, thanks, but they should empower there customer service desk, especially at the 1K desk, to be a little more proactive in helping to solve some of these issues.
1. An oversold flight does not always mean someone have to get off eventually. Similar to other airlines, UA would like to save that money as well.
2. There is a specialized unit with UA to deal with VDB in advance.