FlyerTalk Forums - View Single Post - China Southern Guangzhou Baiyun airport transit accommodations guide
Old Dec 20, 2017 | 8:45 am
  #40  
behyx
10 Years on Site
 
Join Date: Dec 2013
Posts: 239
I was recently booked on YVR-SIN via CAN, and CZ changed my booking several times due to operational issues, resulting in CAN-SIN sector being pushed to +1 day. I had a very busy work schedule hence I couldn't afford to come back +1 day. Told CZ my concerns, they changed the CAN-SIN sector to SQ, just so I can be in Singapore on the day I needed to be. I think it is superb customer recovery considering both airlines have neither codeshare nor alliance!
behyx is offline