Originally Posted by ttama

Having just passed through security at SFO (using the priority lane, more fool me), T5 security is way more efficient and charming in comparison. I've travelled through SFO many many times but my experience on arrival and departure this time has been appalling. Staff are inefficient, rude, most don't appear to speak English, they don't manage the queues and they had no trays for the scanning machines. Passengers were shouted at to go one way then the other, for no apparent reason. It took an hour to pass through security and it wasn't busy at all, and all passengers in front of me seemed to be seasoned travellers who knew how to behave at airports. I don't know what's happened here but they could take lessons from T5, where I routinely give positive feedback.