I beg to differ, I have had some good responses lately ... a couple of months ago I submitted two sets of comments through the QF customer feedback website, within minutes of each other.

The first singled out two FA's for some excellent service (one of them - a QF link Dash 8 male FA who I'm sure anyone who flies regularly on QF in rural NSW would know who I'm talking about), and received a response about three weeks later thanking me for my comments and committing to pass them on to the two staff members.

The second was a complaint about a schedule change that meant the evening flight from Narrabri/Moree to SYD landed only 40mins before last flight to MEL departs, which with an MCT of 45mins makes connections difficult to book, and impossible to book if checked luggage is involved. After about 5-6 weeks I received a reply stating that scheduling is complex, and apologies for being unable to achieve a positive outcome, however my complaint would be tabled at the next scheduling meeting.

Have not received any further responses on this but the schedule HAS been brought forward by 5 mins, so not sure if I made a difference, or whether it was a collective effort (by my company, as well some other WPs I spoke with at check in one night who were intending to fire off similar complaints).