Originally Posted by
percysmith
There are currently available redemption outbound seats and even for the inbound since lunch HK time . I don't know how come you have a net connection to post on FT but not be able to redeem the seats online. It's dinnertime now over here.
Or am I still going to see the pair of seats next morning when I wake up too?
So I checked the online redemption page you mentioned, and I think I know what's happened. I didn't mention my full itinerary... which is London Heathrow - HK (changeover) HK -Cebu (arriving 23/24 Dec depending on the waitlist). Although I believe in my very first post I did. It's just that this case has been open for so long that lately I've referred to it as London Heathrow-HK. My bad.
I inputted my full itinerary (final destination Cebu) on the page and it states that it's full. One of the agents also mentioned this, that the full itinerary is not open.
So now we know the Lon-HK route is open, but the HK-Cebu is full, would it be best to redeem that booking and find a HK-Cebu flight one way at this late stage. What a debacle! Surely CX must have a better user experience for passengers than this?