Originally Posted by
ermen
sounds like a noob agent?
Why dont u ask them as directly as possible in the first instance - is there an available PE redemption seat on XXX flight on YYY date?
Or maybe there is an IT issue w/ AM (phantom availability that online users are seeing?)
Yes - I asked them exactly this. For 3 flights. Same answer. I also got the answer from the manager last week. No redemption seats available yet, and not guaranteed.