May I be the outlier here and just offer a perspective that may not apply in this particular circumstance, yet is worth being aware of. I booked an IHG stay over Christmas week on points 11 months ago and fortunately kept the original email confirmation showing that I could cancel without any penalty up until day prior to check in. Each night was booked as a separate confirmation to allow some flexibility since I couldn't yet book my flights. Fast forward to this week, I had need to cancel just one of the nights and when viewing the reservation through my IHG account it showed as being non cancelable. I contacted customer service and they were able to pull my original booking terms and refund the points.