robin,
E-Rewards has no customer service. The company is researchnow.com try getting through at that company.

On another subject for today:
WARNING: I say do not do any survery from "Liebermann Surveys." You will get through most of survey, and then it cuts you out after they get so much information. They will not pay you. It is a scam, but only the Liebermann surveys. Other surveys OK.