Originally Posted by jakpot
"Germain: Air Canada has spent so much time focusing on the executive frequent flier--and it's a natural thing to appeal to your most frequent customers--but the fact is, when you go on the plane there is a ton of people who just fly two or three times a year. They are the bread and butter."
1D
The people who fly 2-3 times per yr are not the bread and butter. The 25% of passengers who provide 75% of the revenue are the bread and butter. The masses are just there to provide the frequency for the business traveller.