I redeemed points for Accor Hotel with e-rewards in October and have not received the points. I have received them in the past. When I contact e-rewards customer service (email only) I've been getting formula responses. This has been going on for three weeks. I have not gotten any closer to a solution nor has anyone from their customer service actually responded to me other than a stock response. I've also sent multiple requests. Does anyone have any advice?

Thanks.