Originally Posted by chuck1
I thought the Hyatt Coral Gables was suppose to be one of the better Hyatts.
On my recent stay, I received no Diamond recognition at all. I know their is no Regency Club, but I wasn't even offered an amenity. Other little problems like no bellmen, etc... made this hotel a dissapointment.
I'll admit that I stand up for my rights, but I don't understand what occurred here.
Did you tell them that you are supposed to get these things? Did you take the name of the person who was denying you these things?
Did you ask to speak to a manager and get his/her name?
If FT has taught us something, it is that these are the first things one should do if one cannot resolve the issue at the property, itself.
So, please do explain what occurred.
