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Old Dec 18, 17, 7:43 am
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Originally Posted by Pookynubbers View Post

well, if it’s high season then they know they can fill the room and might not want to burn a client. Who knows their corporate philosophy though.

The chargeback shouldn’t be hard - no CC present, and not disclosing the T/C should be enough for Chase.
It is extremely well known Flex and award nights on premium dates often come with less flexible than normal cancelation terms. You can never simply assume award/flex are cancel always upto 24hours before checkin, especially Xmas, New Year, Chines New Year, Easter periods.
On a Flex-rate cash booking the IC would no doubt have charged cost of first night at booking time against guest cancel/noshow, with award night the IC won't charge as then refunding at checkin/departure is a bit of a pain.
(Note on booking IHG hotel can charge the room booking fee ADR (full payment) Flex Rate deposit, at any time post booking including upto arrival/checkin. Not taking a CC deposit with 1-2day of booking from supplied CC does not let you off, whilst noshow on flex/award can will be collected usually after no show at checkin date)

1. You seemingly admit you booked a non-cancel 2night stay, where penalty is 1nights cost. Looks like you would rather get 60k of 120k points back, versus 120k refund and $$$ CC charge for the first night.
2. Unfortunately with award nights in this circumstance, similar to a noshow on a 2nighter/multinight award booking, IHG t+c's are that hotel refunds the points (120k for your 2nights) and charges the BAR for your first night to your CC provided at time you booked your stay.
3. Do not attempt CC chargeback, your CC provider will take a dim view of trying to avoid a legit hotel fee, and the hotel can in any case defend the charging of 1nights room cost

Last edited by scubaccr; Dec 18, 17 at 7:48 am
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