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Old Dec 18, 17, 12:25 am
Join Date: Dec 2015
Posts: 174
Originally Posted by demue View Post
Slowly, OP needs to give more info. A points redemption in general is cancelable and refundable up to a certain day (e.g. 24 or 48hrs prior to check in). It is not clear if OP already at that stage. Unless it some special period like New Year or so where special restrictions may apply.
thanks for calming Dave down. So the details; stay is 12/28 and checkout on New Yearís Eve. (3 night total) the terms and conditions state cancellation will result in loss of deposit. And that cash+points will result in the points being refunded but not the cash. (Again this was an all points booking)

So what they are saying is tfat I made a deposit...?...
and that itís equal to 1 night....

Except that isnít really clear in their T/C - so thet is what is in dispute. Perhaps interpreting the policy differently and donít know how others would understand their intention. Or perhaps Iím not seeing the full TC
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