Originally Posted by
demue
Slowly, OP needs to give more info. A points redemption in general is cancelable and refundable up to a certain day (e.g. 24 or 48hrs prior to check in). It is not clear if OP already at that stage. Unless it some special period like New Year or so where special restrictions may apply.
thanks for calming Dave down. So the details; stay is 12/28 and checkout on New Year’s Eve. (3 night total) the terms and conditions state cancellation will result in loss of deposit. And that cash+points will result in the points being refunded but not the cash. (Again this was an all points booking)
So what they are saying is tfat I made a deposit...?...
and that it’s equal to 1 night....
Except that isn’t really clear in their T/C - so thet is what is in dispute. Perhaps interpreting the policy differently and don’t know how others would understand their intention. Or perhaps I’m not seeing the full TC