Originally Posted by
Complex30
Hi all,
had booked my friend a ticket threw gotogate.com to Thailand but i had put his last name in the first name column and middle name in the first name column. I called gotogate to make the change in the name, first off gotogate customer service is the worst. I was on hold over a hour waiting for a rep and when they finally got on they said there's nothing they can do about it. I called cathay and they said the travel agency would have to correct this and they won't be able to. He's currently active in the military and unable to call them directly so i have been back and forth emailing and calling gotogate for assistance. I was able to update his passport information correctly on the itinerary though. Do you think this will be a major problem?
I beg to differ and must say that, at least per the rule, this is not okay at all. Whether airport agents will notice, I can't be sure. Usually if it were a complete swap of given name and family name, airlines will allow you to change, but your case is a bit different. If your TA is not helpful and CX call centre insists that your TA changes it, my only advice is to go to the airport early (on day of travel) and ask the ticket counter to change it. This however really depends on which airport your friend is departing from. I hope the ticket only has CX segments.